Great Scents Return & Refund Policy

At Great Scents, we offer a comprehensive 30-day return policy. You have 30 days from the date of delivery to initiate a return request.

Eligibility for Returns To qualify for a return, your item must be in the exact condition you received it: unworn, unused, with all original tags attached, and in its original packaging. A valid receipt or proof of purchase is also required.

Initiating a Return To begin the return process, please reach out to our team at customerservices@greatscents.net.

Please note that approved returns must be sent to the following address:

• [We provide through email]

Upon authorization, we will provide you with a return shipping label and detailed instructions on how and where to dispatch your package. Please be aware that unauthorized returns sent back without prior approval will not be accepted.

For any inquiries regarding returns, please contact us at customerservices@greatscents.net.

Damages and Order Discrepancies Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the incorrect item, contact us without delay so we can promptly evaluate and resolve the issue.

Exceptions & Non-Returnable Items Certain categories of merchandise are exempt from our return policy. We cannot accept returns for:

• Perishable goods (e.g., food, flowers, or plants)

• Custom products (e.g., special orders or personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have questions regarding the eligibility of a specific item, please reach out to our support team.

Exchanges For the most efficient exchange process, we recommend returning your original item. Once your return is accepted and processed, you may place a new, separate order for the desired replacement item.

Refunds Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please be aware that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have elapsed since your return was approved and you have not yet received your funds, please contact us at customerservice@greatscents.net.

Great Scents Privacy Policy

Last Updated: 04/11/2026

At Great Scents ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal and financial information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] and purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with our products and services, we collect information that identifies, relates to, or could reasonably be linked to you. This includes:

• Personal Information: When you create an account, place an order, or subscribe to our newsletter, we collect your name, email address, phone number, shipping address, and billing address.

• Financial Information: When you make a purchase, we collect payment information (such as credit/debit card numbers). Note: We utilize secure, third-party payment processors (e.g., Stripe, PayPal, Shopify Payments). We do not directly store your full credit card information on our servers.

• Automatically Collected Information: When you browse our site, we automatically collect data about your device and internet connection, including your IP address, browser type, operating system, and browsing behavior on our site using cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Order Fulfillment: To process transactions, ship your Great Scents products, and send order confirmations and shipping updates.

• Customer Service: To respond to your inquiries, process returns or exchanges, and provide support.

• Marketing & Communications: To send you promotional emails, exclusive offers, and newsletters (you may opt out at any time).

• Site Improvement: To analyze website traffic, optimize our website layout, and enhance your shopping experience.

• Security & Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access.

3. How We Share Your Information

We do not sell your personal or financial information to third parties. We only share your information in the following circumstances:

• Service Providers: We share data with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment gateways, shipping carriers like USPS/UPS/FedEx, and email marketing platforms).

• Legal Compliance: We may disclose your information if required to do so by law, such as to comply with a subpoena, or to protect the rights, property, or safety of Great Scents, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to remember your preferences, keep items in your shopping cart, and track website analytics. You can choose to disable cookies through your browser settings; however, please note that some features of our site may not function properly without them.

5. Data Security (Florida Information Protection Act Compliance)

We take the security of your data seriously. In accordance with the Florida Information Protection Act (FIPA) and standard U.S. e-commerce regulations, we implement reasonable administrative, technical, and physical security measures to protect your personal and financial data. This includes Secure Socket Layer (SSL) encryption for transmitting sensitive data.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach compromising your personal information, we will notify you in accordance with Florida state law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal data:

• Access and Correction: You can review and change your personal information by logging into your account or contacting us.

• Marketing Opt-Out: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any promotional email.

• Data Deletion: You may request that we delete your personal information, subject to certain legal and record-keeping exceptions (such as maintaining transaction records for tax purposes).

7. Children's Privacy (COPPA Compliance)

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we learn we have collected personal information from a child under 13, we will delete that information immediately.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Great Scents Email: customerservice@greatscents.net

Great Scents Subscription Policy

Last Updated: [Insert Date]

At Great Scents, we offer convenient subscription services so you never run out of your favorite fragrances. By enrolling in a Great Scents subscription, you agree to the following terms and conditions. Please read them carefully.

1. Subscription Auto-Renewal Terms

When you sign up for a Great Scents subscription, you are agreeing to an ongoing, automatically renewing subscription. Your subscription will automatically renew at the end of each billing cycle (e.g., every 30, 60, or 90 days, depending on your selection at checkout) until you cancel.

By placing your subscription order, you authorize us to charge your original payment method for the recurring price of the product(s), plus any applicable taxes and shipping fees, without requiring further approval from you for each subsequent charge.

2. Clear and Conspicuous Disclosure

Before your initial purchase, the total cost of the subscription, the frequency of the charges, and the cancellation policy are clearly displayed at checkout. By checking the subscription box or clicking the final purchase button, you provide your affirmative, explicit consent to these recurring charges.

3. Easy Cancellation Policy

In compliance with U.S. federal and Florida state laws, we ensure that canceling your subscription is just as easy as signing up. You can cancel your Great Scents subscription at any time, for any reason.

How to Cancel:

• Click "My Subscription Button located on the page heated Log in to your account, go to Subscriptions" tab in your account dashboard and click "Cancel Subscription."

• By Email: Email us directly at customerservices@greatscents.net with the subject line "Subscription Cancellation." Please include your name and order number.

Cancellation Deadline: To avoid being charged for your next upcoming shipment, you must cancel your subscription at least [Insert Number, e.g., 48 hours] before your next scheduled billing date.

4. Advance Notice of Renewal

For subscriptions with terms longer than one month, or if your subscription includes a free trial that converts to a paid subscription, we will send you an email notification prior to charging your card for the renewal. This notice will clearly state the amount to be charged, the billing date, and instructions on how to cancel if you no longer wish to receive the product.

5. Payment Failures

If your credit card or payment method is declined, we will notify you via email so you can update your billing information. We may attempt to process the charge again over the next few days. If the payment cannot be processed, your subscription shipment will be paused or canceled until the payment method is successfully updated.

6. Price Changes and Modifications

We reserve the right to change the price of our subscribed products at any time. However, if the price of your active subscription increases, we will provide you with advance written notice via email prior to your next billing date. You will have the opportunity to cancel your subscription before the new price takes effect.

7. Returns and Refunds for Subscription Orders

Subscription orders are subject to our standard 30-Day Return Policy. If you wish to return a subscription item you have already received, it must be unused, in its original packaging, and returned within 30 days of receipt.

Please note: Canceling your subscription prevents future orders from being billed and shipped, but it does not automatically refund orders that have already been processed or shipped. To return a processed order, please follow the return instructions outlined in our Return Policy.

8. Contact Us

If you have any questions regarding your subscription, billing, or how to manage your account, our team is here to help.

Great Scents Customer Service Email: customerservice@greatscents.net

Great Scents Terms of Service

Last Updated: [04/11/2026]

1. Overview

This website is operated by Great Scents. Throughout the site, the terms “we”, “us” and “our” refer to Great Scents. Great Scents offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence (e.g., 18 years old in Florida). You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

4. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

7. Billing, Subscriptions, and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

• Subscriptions: If you enroll in a subscription service, you agree to our Subscription Policy, including the automatic recurring billing terms.

• Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances (including Florida state law).

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

• To submit false or misleading information, or to upload viruses or malicious code.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind.

In no case shall Great Scents, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

10. Indemnification

You agree to indemnify, defend and hold harmless Great Scents and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

12. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

13. Contact Information

Questions about the Terms of Service should be sent to us at: Great Scents Email: customerservice@greatscents.net